• FAQ's

  • Why should I use Crawfords Mobile Computer Service?

    We have over 20 years of experience in the Canberra region and thousands of very happy customers. Our skills and experience are well regarded in the industry so much so that a number of the largest computer service companies in Australia use us to do contract work for them when they are unable to meet demand. We come to you so you dont have to waste time unplugging then lugging your computer half way across town. We give you 100% of our attention to get your issues sorted out immediately.

  • Are all repairs carried out at my premises or do you take the computer away and how long would I be without it for?

    About 80% of repairs are completed within the first hour on-site. For repairs where we have to run processes that could take several hours or require specialised tools, we take the computer back to our workshop so we can achieve the best possible outcome with the lowest cost to to you.   Some repairs are very complex and to do them on site would increase the risk of mistakes being made during the repair and we do not carry some of the more specialised diagnostic and repair tools with us.   Out ultimate goal is to get the best possible repair outcome at the lowest price.   Most offsite repairs are able to be completed within 24 hours however we do keep you informed about any problems or issues as they arise so you always know what is going on with your repair.

  • What are your charges?

    We charge $100 per hour or part thereof weekdays or $120 on public holidays and weekends.  We have a minimum callout of one hour.   We provide remote desktop support for help with any issues as long as you have a working internet connection. We charge $60 / hour for remote assistance with a minimum charge of $30 - payment only accepted via credit card.

  • I have a business - will you charge me more to fix my problems than you charge to private customers?

    Absolutely NOT! We believe that any company who charges a business more than a private customer to fix, in most cases, the same type of faults is just gouging the business because "everyone else does it" and is a normal industry practice. We think it is an outrageous business practice and is completely un-ethical and is a practice we would never adopt.

  • Do you provide pensioner or seniors discounts ?

    YES! If you have an ACT Seniors or Pension Card you will receive 15% off the labour cost of any service.    We do take into account any hardship you may be experiencing in affording to have your computer fixed.   Just talk to us and we will try to help you as much as we can.

  • How are you able to charge so much less than your competitors?

    We price our services by working out the costs of providing the service and running the business and add a reasonable margin in order to make a living but no more. Our industry as a whole takes advantage of people who do not know how to fix their IT problems by charging very high rates to do this for them. We do not employ office staff or use call centres, rent business premises, pay for the biggest ads in every publication or use contractors so these savings are passed on to you, our valued customers.

  • Do I have to get heaps of cash out of the bank to pay the bill?

    NO! If you dont have enough cash, we have an EFTPOS machine where you can pay for the service using your SAVINGS or CHEQUE account or for a 2% service fee, you can pay with your Visa or Master Card.

  • Do you give a guarantee?

    We certainly do. We stand by our work 100%. We provide a 12 month on-site parts and labour guarantee on any new parts we supply. We give 30 days guarantee on software fixes and virus removal. After your service we are happy to take follow up calls for advice and assistance relating to the work we performed. You can call us any time about any issue you have and if possible, we will fix these issues over the phone or using remote desktop assistance.

  • Can you come and fix my problem the same day I call?

    YES! In most cases we can come the same day to get you back up and running and we do not charge you any extra for this - the same rates apply as for pre-booked services.

  • Do you carry replacement parts if my computer needs them?

    YES! We carry a large range of replacement parts including power supplies, Wi-Fi adapters, video cards, RAM, keyboards & mice, routers, modems, cables, DVD drives, USB sticks, USB Hubs and more. We carry the parts needed to perform most onsite repairs. We can also order in parts for special requirements such as LCD monitors, gaming devices such as video cards, mice and keyboards. We also stock in our workshop all the parts to upgrade or build new computers including CPU's & motherboards.

  • See our Terms, Conditions and Legal Stuff - CLICK HERE